Commercial Services

Pharma HUB Services

Full Suite of Pharma HUB Services


Pharma HUB services provide patients with a single point of contact to access therapies that require a higher level of support at launch and beyond, such as those for rare diseases, complex products, and high-cost therapies. Diligent offers a full suite of reimbursement support services to drug manufacturers and medical device companies, including;

  • Patient Intake/Onboarding. Initiation of intake service via phone, fax, or online tools.
  • Verification of Benefits. Data provided during the intake process is used to verify patient eligibility for the prescribed therapy.
  • Prior Authorization. Facilitating the validation of medical necessity if required for the patient to qualify for coverage.
  • Appeals. Helping patients with the appeal process in the event of a Prior Authorization denial.
  • Copayment Assistance. Facilitating access to copayment assistance offered by the manufacturer to help with the cost of therapy.
  • Patient Assistance Programs. Facilitating access to manufacturer-sponsored Patient Assistance Programs that provide therapy at low or no cost.

Patient Education Programs


Diligent also offers Patient Education Programs as part of its pharma HUB services, which connect patients with a Diligent Nurse Case Manager through a multi-channel approach. These programs assist with establishing patients on therapy and, through ongoing engagement, help drive long-term adherence.

Additional Commercial Services