Seasonal Solutions

Diligent offers customer care support to insurance companies during peak periods, such as open enrollment or when significant coverage changes are anticipated to drive volume. Our support includes:

  • Establishing initial staffing levels.
  • Leveraging existing specialists and onboarding new and returning specialists to meet the volume demand.
  • Identifying all training elements, material, delivery methods, and resources.
  • Participating in material development and delivery to the extent desired by the client.
  • Ensuring seasonal-specific processes are in place.
  • Configuring telephony routing and messaging for maximum effectiveness and efficiency.
  • Monitoring volumes during the peak period and making staffing recommendations.

As required by their specific needs and initiatives, we also provide health-focused associations and non-profit organizations with seasonal or peak period customer care support.

Additional Customer Care

Customer Acquisition

Product Support & Retention

Product Recall Support

Learn more about how we measure and achieve success.