Diligent Health Solutions Acquires Envoy’s Chantilly, VA Contact Center



October 16, 2019
Contact: Mary Anne Greenberg
Diligent Health Solutions
(215) 353 8532

Diligent Health Solutions Acquires Envoy’s Chantilly, VA Contact Center

Bucks County, PA—October 16, 2019—Diligent Health Solutions, a nurse, pharmacist and medical communicator-staffed contact center serving the pharmaceutical, biotech, and medical device industries, has acquired Envoy Health’s healthcare contact center based in Chantilly, Virginia.

WRB was well known in the industry for nearly 20 years as a multi-channel healthcare contact center before being acquired in 2017 by Diplomat Pharmacy, Inc., the parent company of Envoy Health Management, LLC.

Denise Dixon, Diligent’s Senior Vice President, was a key leader at WRB for 15 years and instrumental in its success. She will be overseeing all operational and strategic aspects of the contact center, which will remain in Chantilly.

Diligent’s CEO Mary Anne Greenberg says, “For staff and clients, the acquisition means that we’ll be able to leverage Diligent’s newer technology as well as share key resources between Chantilly and our location in Trevose, PA.”

Ron Abel, Diligent’s CFO, says, “Both WRB and Diligent were started from an entrepreneurial spirit with shared philosophies, focus, and culture. This exciting and strategic step allows Diligent to collaborate with an esteemed team of contact center specialists, leaders, and client partners.”

Diligent, a woman-owned business, provides a broad range of services, including Inside Sales, Medical Information, Patient Engagement, HUB, Medical Device Support, Customer Care, creation of health information content, and product recall support.

For more information and to contact Diligent Health Solutions, please visit their website at diligenthealthsolutions.com.