Supported by innovative technology and guided by deep industry knowledge, well-defined processes, and a strong commitment to quality, the healthcare professionals who staff Diligent’s Medical Information contact center expertly answer questions and handle requests from the people who use, prescribe, or support our clients’ products.
- Pharmaceutical Medical Information services provided by highly-trained healthcare professionals, including nurses and PharmDs.
- Communication via multiple channels: phone, online fax, webchat, email, video, text messaging, digital patient engagement platforms, and social media.
- Validated cloud-based CRMs integrated with a broader Medical Affairs platform captures reportable and actionable data.
- Self-service HCP engagement platforms provide health care professionals 24/7 access to information.
- Version-controlled response letters and other informational material shared as appropriate—either electronically or in hardcopy.