Diligent’s COO, Denise Dixon, and Terrence Tormey, author “The Customer Care Difference for Healthcare Products”, recently published by Customer Service Manager.
Health-related products include over-counter medicines, dietary supplements, nutraceuticals, medical devices, wearables, and animal health products— have higher consumer and regulatory expectations of manufacturers than other types of products. This article outlines the points of differentiation between healthcare customer care and traditional customer service and is a must read for those in health related industries.
Read full article here.
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